Terms & Conditions
Welcome to Cars 4 Executives. By accessing or using our website, booking system, or any of our chauffeur services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before making a booking. If you do not agree with any part of these terms, you must not use our services.
Definitions
- “Company”, “We”, “Us”, or “Our” refers to Cars 4 Executives.
- “Client”, “You”, or “Your” refers to any person, group, or business using our website or booking our services.
- “Services” means all transportation and chauffeur solutions offered by Cars 4 Executives.
Booking Policy
- All bookings must be made in advance through our website, email, or by phone.
- You are responsible for providing accurate details such as pick-up location, destination, date, time, and passenger information.
- Confirmation of a booking will be sent via email or text message once payment or deposit (if applicable) is received.
- The Company reserves the right to decline any booking request without explanation.
Payment Terms
- Payment can be made using major credit/debit cards or other accepted payment methods listed on our website.
- Full payment is usually required at the time of booking unless otherwise agreed in writing.
- Corporate accounts or regular clients may be offered monthly billing upon approval.
- Prices quoted are inclusive of taxes unless stated otherwise. Additional charges (such as waiting time, parking, or tolls) may apply.
Cancellation and Refund Policy
- Cancellations made more than 24 hours before the scheduled pick-up time will be refunded in full.
- Cancellations made within 24 hours of the scheduled pick-up time may incur up to 100% of the booking cost.
- No-shows (failure to appear at the scheduled pick-up location) will be charged in full.
- Refunds will be processed within 7–10 business days via the original payment method.
Waiting Time and Delays
- Our chauffeurs monitor flight and traffic conditions to ensure timely pick-ups.
- Complimentary waiting time:
- After the complimentary waiting period, an additional charge will apply per 15-minute increment.
- The Company is not liable for delays caused by traffic, weather, or circumstances beyond our control.
Vehicle and Service Policy
- The vehicle type provided will match your booking request as closely as possible.
- We ensure all vehicles are maintained to high safety and cleanliness standards.
- Smoking, consumption of alcohol, or illegal substances is strictly prohibited in all vehicles.
- The chauffeur has the right to refuse transport to any passenger behaving in an unsafe, abusive, or unlawful manner.
Luggage and Personal Belongings
- Each passenger is permitted a standard luggage allowance (one suitcase and one small carry-on).
- Please inform us at the time of booking if you will carry excess luggage or special items.
- Cars 4 Executives is not responsible for loss or damage to personal belongings left in the vehicle.
Child Seats and Accessibility
- Child seats are available upon request at the time of booking.
- The client is responsible for ensuring the correct child seat type is selected.
- We strive to accommodate passengers with mobility needs—please notify us in advance for any special arrangements.
Conduct and Responsibilities
- Passengers are expected to behave respectfully toward chauffeurs and vehicles.
- Any damage caused by a passenger will be charged to the client responsible for the booking.
- Clients are responsible for ensuring they comply with airport regulations and check-in times.
Liability
- Cars 4 Executives will take all reasonable measures to deliver reliable and safe service.
- However, we will not be held liable for losses arising from delays, missed flights, or unforeseen events beyond our control.
- Our liability shall not exceed the total amount paid for the specific booking.